FAQs
General Questions
Q: What types of products does Marsio offer?
A: At Marsio, we take pride in offering an exquisite collection of bags that blend sophistication with versatility. Our range includes meticulously crafted shoulder bags, chic top-handle bags, and more, each designed to elevate your style with elegance.
Q: How can I contact customer service?
A: For any assistance or inquiries, you can reach our dedicated customer service team via email at help@marsio.shop or call us directly at +1 929-579-4579.
Shipping
Q: What shipping options are available?
A: We provide standard shipping to ensure your purchases arrive safely and efficiently.
Q: What are the shipping charges?
A: Shipping costs are set at $15 for all orders.
Q: How can I track my order?
A: After your order is dispatched, you will receive a tracking number via email. This number allows you to monitor your package's journey through our carrier’s tracking system.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return window. If you’re not fully satisfied with your purchase, return it within 30 days of receipt for a full refund or exchange. Please ensure the item is in its original condition with all tags intact.
Q: How do I initiate a return?
A: To start the return process, contact our customer service team at help@marsio.shop with your order number and reason for the return. We will provide you with detailed instructions.
Q: Do I have to pay for return shipping?
A: Yes, return shipping costs are the customer’s responsibility unless the item received was incorrect or damaged.
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive the returned item. The amount will be credited to your original payment method.
Orders and Payments
Q: What payment methods do you accept?
A: Marsio accepts the following payment methods:
- Visa
- Mastercard
- Apple Pay
- American Express
Q: How can I cancel or change my order?
A: If you wish to cancel or modify your order, please contact us as soon as possible at help@marsio.shop. We will make every effort to accommodate your request.
Q: What should I do if I receive a damaged or incorrect item?
A: Should you receive a damaged or incorrect item, please contact us at help@marsio.shop within 7 days of receipt. We will arrange for a replacement or refund to resolve the issue.
Contact Information:
BRAND: Marsio
WORKING HOURS:
Mon - Fri: 9:00 AM - 5:00 PM
PHONE: +1 929-579-4579
MAIL: help@marsio.shop
ADDRESS: 1168 Beelard Dr, Vacaville California 95687, United States