FAQ's
General Questions
Q: What types of products does Marsio offer?
A: At Marsio, we take pride in offering an exquisite collection of handbags that blend sophistication with versatility. Our range includes meticulously crafted shoulder bags, chic top-handle bags, and more, each designed to elevate your style with elegance.
Q: How can I contact customer service?
A: For any assistance or inquiries, you can reach our dedicated customer service team via email at help@marsio.shop or call us directly at +1 929-579-4579.
Shipping
Q: What shipping options are available?
A: We provide standard shipping in United States to ensure your purchases arrive safely and efficiently.
Q: What are the shipping charges?
A: Shipping costs are set at $15 for all orders.
Q: How can I track my order?
A: After your order is dispatched, you will receive a tracking number via email. Once your order has shipped, please come to our website and click on the option track your order that is on Main Menu simply click on that option to see the status of your shipment.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return window. If you’re not fully satisfied with your purchase, return it within 30 days of receipt for a full refund or exchange. Please ensure the item is in its original condition with all tags intact.
Q: How do I initiate a return?
A: To start the return process, contact our customer service team at help@marsio.shop with your order number and reason for the return. We will provide you with detailed instructions.
Q: Do I have to pay for return shipping?
A: Yes, return shipping costs are the customer’s responsibility unless the item received was incorrect or damaged.
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive the returned item. The amount will be credited to your original payment method.
Orders and Payments
Q: What payment methods do you accept?
A: Marsio accepts the following payment methods:
- American Express
- Apple Pay
- Mastercard
- Visa
Q: How can I cancel or change my order?
A: If you wish to cancel or modify your order, please contact us as soon as possible at help@marsio.shop. We will make every effort to accommodate your request.
Q: What should I do if I receive a damaged or incorrect item?
A: Should you receive a damaged or incorrect item, please contact us at help@marsio.shop within 30 days of receipt. We will arrange for a replacement or refund to resolve the issue.
Contact Information:
BRAND: Marsio
WORKING HOURS:
Mon - Fri: 9:00 AM - 5:00 PM
PHONE: +1 929-579-4579
MAIL: help@marsio.shop
ADDRESS: 1168 Beelard Dr, Vacaville California 95687, United States