Return Policy

Last Updated: December 06, 2024

Thank you for shopping at Marsio. We hope you are delighted with your purchase. However, if you're not completely satisfied, we’re here to assist you.

Returns

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, please ensure:

  • The item is unused and in the same condition as when you received it.
  • The item is in its original packaging.
  • You have the receipt or proof of purchase.

Return Process

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the receipt and status of your return.
  • Refund Approval: If your return is approved, we will initiate a refund to your original payment method with 10 business days.
  • Credit Timing: The credit will be processed within a certain number of days, depending on your card issuer's policies.

Shipping

  • You will be responsible for covering the shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you need to exchange an item for the same product, please contact us at help@marsio.shop. Once we receive the returned item, we will send out the replacement item.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale items and gift cards

Damaged or Defective Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Return Instructions

To start a return, contact us at help@marsio.shop. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact Information:

BRAND: Marsio

WORKING HOURS:

Mon - Fri: 9:00 AM - 5:00 PM

PHONE: +1 929-579-4579

MAIL: help@marsio.shop

ADDRESS: 1168 Beelard Dr, Vacaville California 95687, United States